Help Center

Answers to the Questions Clients Ask Us Most

Pick the topic closest to your question. If nothing here covers it, the support channels at the bottom of this page reach a real person, usually the same working day.

Getting Started

What happens between your first message and the day work begins.

How to book a discovery call
What we need from you before kickoff
Reading your proposal and statement of work
Who you will work with day to day

During an Engagement

Rhythms, reviews and the way we hand deliverables over to you.

Weekly check-ins and status reporting
How to request a change of scope
Review windows and approval sign-off
Pausing or extending an engagement

Billing & Invoices

Fees, milestones, taxes and everything that reaches finance.

Understanding your milestone schedule
Accepted payment methods and currencies
Requesting a copy of an invoice
What happens if a payment is late

Your Account

Access, contacts and the details we keep on file for you.

Adding or removing team members
Updating your billing contact
Resetting portal access
Managing newsletter preferences

Privacy & Security

How your data is stored, shared and eventually deleted.

Where your documents are stored
Requesting a copy of your data
Signing an NDA before discovery
Reporting a security concern

Post-Delivery Support

What continues after the final deliverable lands.

The 30-day support window explained
Booking a follow-up advisory session
Requesting revisions to a deliverable
Moving to a retained engagement

Reach a Human Instead

Email Support

Send the detail and we will come back with a considered answer, usually the same working day.

support@bizfusionx.com

Call the Team

Monday to Friday, 9:00 AM – 6:00 PM IST. Ask for the consultant named on your statement of work.

+91 02030 02030

Talk to a Consultant

Not a support question? Book a call and we will scope the problem with you before quoting anything.

Still Stuck?

Tell Us What You're Trying to Do

Support questions get a same-day answer during business hours. Anything commercial goes straight to the consultant on your account.